Refund policy

Refund Policy

At ROEH, we want every piece to represent a message you’re proud to wear. If there is an issue with your order, we are here to help.

Returns & Exchanges

We accept returns within 14 days of receiving your order. Items must be in their original packaging and in the same condition they were received.

We do not accept returns for customers who simply change their mind or no longer want the product. However, if the item does not fit correctly, we are happy to offer an exchange for the correct size when available.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order. We will work with you to provide a replacement or find a solution.

Refunds

Once your return is received and approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs for approved returns or exchanges. If an item arrives damaged or incorrect, ROEH will cover the necessary costs to resolve the issue.

How to Start a Return or Exchange

To request a return or exchange, please contact:

Email: roehsupport@gmail.com

Please include your order number and a description of the reason for your request.

Thank you for supporting ROEH and being part of our journey. Every piece is created with purpose — to remind people of the Shepherd.